Executive Certificate in Operations Management and Supply Chain

Architect the Resilient, AI-Driven Enterprise of Tomorrow

Strategy is nothing without execution

In an era defined by global disruption, the Operations & Supply Chain function has transformed from a backend "cost center" into the primary driver of competitive advantage. This Executive Certificate is a comprehensive deep dive into operational excellence. From the factory floor to the digital boardroom, you will master the integrated systems that allow a business to deliver its value proposition flawlessly, sustainably, and profitably.

Program Overview

This program is designed for C-suite leaders and aspiring executives who need to build high-performing, resilient operations. We move beyond theory to provide an advanced, practical toolkit.

What you will master:

• Methodologies: Lean, Six Sigma, Theory of Constraints (TOC), and Agile.
• Architecture: Global Logistics, Network Design, and Omni-channel Distribution.
• Technology: AI-driven Predictive Maintenance, Digital Twins, and Quality 4.0.
• Leadership: Strategic Portfolio Management and Data-Driven Decision Making.

Curriculum & Syllabus

1. Operations Management & Process Improvement

The Architecture of Efficiency Welcome to the execution engine. This course transforms Operations from a tactical necessity to a strategic weapon. You will master the core of operational methodologies: Lean Manufacturing (eliminating waste), Six Sigma (reducing variation), and the Theory of Constraints (breaking bottlenecks). We start with the legendary Toyota Production System (TPS) and adapt these principles for the modern service economy and digital office.

• Key Topics: Capacity Planning, Process Mapping, Value Stream Mapping (VSM), Operational Excellence in Hospitality & Services.

2. Global Supply Chain & Logistics Management

Designing for Flow and Resilience Elevate SCM from "moving boxes" to architecting global value networks. This course tackles the "Iron Triangle" of Cost, Speed, and Quality, adding the critical fourth dimension: Resilience. You will learn to navigate geopolitical shocks and climate crises while optimizing the flow of goods, information, and capital.

• Key Topics: The Bullwhip Effect, Strategic Sourcing (Kraljic Matrix), Total Cost of Ownership (TCO), Inventory Optimization (JIT vs. JIC), Last-Mile Logistics, and the Digital Supply Chain (Control Towers & Digital Twins).

3. Quality Management & Control Systems

Engineering the "Zero Defect" Culture Quality is your brand's reputation. We elevate Quality Management to the executive level, moving beyond inspection to Total Quality Management (TQM). You will learn to financially justify quality investments using the Cost of Quality (COQ) model and implement rigorous control systems.

• Key Topics: Root Cause Analysis (RCA), ISO 9001 Standards, SERVQUAL for Service Quality, and Quality 4.0—using AI, Computer Vision, and IoT for predictive quality control.

4. Industrial Case Study: Aviation Industry

Mastering High-Stakes Complexity Aviation is the ultimate testing ground for operational excellence—where safety and logistics must meet zero margin for error. This course deconstructs the rigorous ecosystem of airlines and airports. It serves as a masterclass in managing complex assets, volatile costs, and safety cultures applicable to any high-risk sector.

• Key Topics: Airline Business Models, Aviation Safety & Quality, Air Cargo Logistics, and The Future of Flight (Sustainable Aviation Fuel & Urban Air Mobility).

5. Project Management for Executives

From Tactics to Strategic Execution Bridge the gap between strategy and reality. This course elevates Project Management to a core executive competency. We move beyond Gantt charts to Strategic Portfolio Management, teaching you how to align projects with corporate goals and allocate resources effectively.

• Key Topics: Project Lifecycle & Artifacts, Agile vs. Waterfall, Program Management, and The AI-Enabled Project Manager (automating governance and risk prediction).

6. Data-Driven Operations & Analytics

Turning Noise into Signal Stop flying blind. This course transforms "Business Analytics" into a strategic superpower. You will learn to master the data lifecycle—from cleaning to Exploratory Data Analysis (EDA). We focus on solving real-world operational challenges by correlating complex variables like customer sentiment (X-data) and operational metrics (O-data).

• Key Topics: Data Visualization, Business Intelligence, AI-Driven Root Cause Analysis, and Workforce Analytics.

7. Capstone Case Study: The Zara Model

The Final Synthesis Apply everything you have learned to one of the world's greatest operational success stories. You will step into the role of the COO of Zara. Your mission: analyze their legendary fast-fashion model, identify new threats from ultra-fast competitors (like Shein), and design a future-proof operations strategy that balances speed, quality, and sustainability.

Who Is This Program For?

• COOs & Operations Directors seeking to modernize their frameworks with AI and Digitalization.
• Supply Chain Leaders needing to build resilience against global disruptions.
• General Managers who need to align disparate departments (Sales, Product, Ops) into a unified revenue engine.
• Entrepreneurs wanting to build scalable, process-driven organizations from Day 1.

Why Choose MTF?

• AI-Integrated Curriculum: We don't just talk about the future; we use it. Learn how to use Generative AI for forecasting, risk analysis, and process optimization.
• Executive Focus: Only high-leverage frameworks used by top-tier consulting firms and Fortune 500 leaders.
• Global Perspective: Case studies from Toyota, Apple, Maersk, Zara, and Delta Airlines ensure your knowledge is globally relevant.

Frequently Asked Questions (FAQ)

• How long do I have access to the course materials? Your enrollment includes lifetime access to all course lessons and supplementary materials. You can learn at your own pace and revisit the content anytime you need a refresher.
• Is the certificate provided? Upon completion, you will receive a certificate from the MTF Institute. This credential validates that you have attended comprehensive training and is a powerful addition to your CV.
• How much time per day does it require? Plan for approximately 3-4 hours per week to read lessons and complete action steps. Course duration is 1-3 months.
• Is the €49 a one-time payment? Yes, for lifetime access to this real work simulator course.

Let's join MTF if...

• Want to get or refresh core knowledge about business, management, leadership
• Want to train your hard and soft skills and get promotion at your company
• Want to build global career and train your English
• You need new ideas, want to broaden your horizons and mindset, expand your contacts, learn about global best practices and become the best version of yourself
• Want to receive the prestigious european education and get certificate

After finishing of the program you will get:

• Digital Certificate from MTF with verification link and uploading to LinkedIn
• Verification Service in case of any requests
• Life-long access to course, all updates and Alumni community

Welcome to Your Institute and Community:

MTF is the global educational and research institute with HQ at Lisbon, Portugal, focused on business & professional hybrid (on-campus and online) education at areas: Business & Administration, Science & Technology, Banking & Finance. MTF R&D center focused on research activities at areas: Artificial Intelligence, Machine Learning, Data Science, Big Data, WEB3, Blockchain, Cryptocurrency & Digital Assets, Metaverses, Digital Transformation, Fintech, Electronic Commerce, Internet of Things. MTF is the official partner of: IBM, Intel, Microsoft, member of the Portuguese Chamber of Commerce and Industry. MTF is present in 218 countries and has been chosen by more than 930 000 students.

Program Details:

• Recommended duration: 1-3 months for deep dive to each topic and reflection about usage of knowledge at your real business or work, but you may finish program in your own rhythm faster or slower.
• Language of instruction and support: English
• Price: 49 EUR.
• Program format: Textual and Video Lessons, Cases, AI prompts. Program is fully online.
• Academical Level: Professional courses and certificates are taught under the terms of paragraph 3 of article 3 of Decree-Law No. 474/2010, published on July 8th by the Portuguese Ministry of Labor and Social Solidarity. The professional programs are related to professional / business education and are provided without official recognition (certificates are provided at a professional level and not academic degrees or diplomas and do not confer academic credits).

Please write us to This email address is being protected from spambots. You need JavaScript enabled to view it., in case of any questions.